Approved by Board of Directors: 8th April 2014
Review Date: 22nd December 2022
The Kinds of Personal Information the Club Collects
The Club will collect general information as provided by you, such as your name, address, contact details and other Clubs you belong to when you apply for membership to the Club. Such information will also be collected for non-members either signed in by a Member or as a Visitor on the Club sign in terminal. This information is required under the Corporations and/or Registered Clubs Acts. We may also collect this and other types of personal information, such as your membership number, during the course of dealing with you, for example when you wish to obtain goods or services from the Club and when you participate in contests and promotions or return feedback forms.
The Club will scan driver’s license belonging to guests of Wests Ashfield and its affiliated club s to ensure guests comply with legislated entry requirements.
In the interests of security and safety, and the comfort of members and guests, the Club also operates video cameras within the Club premises and may collect personal information in the course of investigating complaints or pursuing disciplinary proceedings.
The Club also collects biometric information using CCTV. The purpose for collecting and holding this information is primarily to enforce the Club’s gambling self-exclusion program and to ensure any Member or Guest excluded for disciplinary reasons can be identified and denied entry.
Please note: facial recognition shall not be used for any commercial purposes, such as the identification of loyal customers.
How the Club Collects and Stores that Information
Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to accept your application for membership or provide you with access to our premises or services. Users can generally visit the Club website without revealing who they are or other personal information. The Club will not collect any personal information about visitors to the website except when they knowingly provide it. Visitor collection details will remain stored in the sign-in terminal. Member collection details will remain within the Membership database, which is confidentially kept on site at the Ashfield Premises.
The Purposes for which the Club Collects, Holds, Uses and Discloses that Information
(a) to establish and maintain your membership to the Club, including displaying in the Club and in some cases disclosing your name and address (as required by law) and providing you with newsletters, quarterly magazines, annual reports and other information necessary to allow you to play an active role in the Club, such as information about candidates standing for election to the board of the Club;
(b) to provide the products or services you have requested from the Club;
(c) to answer your inquiry;
(d) to register you for events, promotions or competitions;
(e) in accordance with the Constitution of the Club;
(f) to assist us to make the Club’s sites, services and products more valuable to our members and guests;
(g) for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications;
• You will be given the opportunity to opt out of all direct marketing channels, upon your written, verbal or electronic request.
(h) to third parties where we have retained those third parties to assist us to operate the Club and provide the products or services you have requested, such as marketing consultants and promotions companies, catering and event coordinators, businesses operating from our premises, website hosts and IT consultants, electronic gaming organisations, and our professional advisers such as management consultants, lawyers and accountants; and
(i) to different parts of the Western Suburbs Leagues Club Group to enable the development and marketing of other products and services and to improve our customer service in general.
The Club will not disclose personal information to overseas recipients.
How a Person May Access and Ask for Correction of Their Personal Information
You can request access to the personal information that the Club holds about you by contacting the Club’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. The Club will not charge any amount for providing access to this information.
If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
The Club will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
How a Club Will Deal With Complaints
If you wish to seek advice or register a complaint regarding the above information please contact the Chief Operating Officer of Wests Ashfield Leagues Club, who will attend to your request in a timely manner.
Contact: (02) 8752-2000
Chief Executive Officer